Scope

This Privacy Policy applies to information collected on this website and related online services. It does not govern your protected health information (PHI) created or received in connection with medical care. PHI is protected by law and described in our HIPAA Notice of Privacy Practices.

Information We Collect

• Contact details you provide, such as name, email address, phone number, and mailing address, when submitting forms or creating an account.
• SMS consent information if you choose to opt in to receive text messages from us.
• Usage data such as IP address, device/browser type, pages viewed, and interactions.
• Cookies and similar technologies to remember preferences and analyze traffic.

How We Use Information

• To operate, maintain, and improve our website and services.
• To respond to inquiries, schedule visits, and provide customer support.
• To provide account authentication, verification codes, password reset notices, appointment reminders, account notifications, and operational healthcare communications when you have provided your mobile number and, where applicable, consented to receive SMS messages.
• For security, fraud prevention, and compliance with legal obligations.
• If applicable, for analytics and performance monitoring.

SMS Communications and Consent

If you choose to provide your mobile phone number and opt in to SMS communications, My Doctor House Calls may send text messages related to account authentication, one-time passcodes, password reset notifications, appointment reminders, patient or provider account notifications, and operational healthcare communications.

Message frequency varies based on your interactions with us. Message and data rates may apply. You may reply STOP to opt out of SMS messages or HELP for assistance.

Consent to receive SMS messages is not a condition of receiving medical care or services from My Doctor House Calls.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, shared, rented, or disclosed to any third parties, except to vendors and service providers who assist us in delivering SMS communications and who are required to protect that information.

Cookies & Analytics

We may use cookies, pixels, and similar technologies to operate the site and measure performance. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

Sharing of Information

We do not sell your personal information. We may share limited information with service providers who help us operate the site, support patient or provider communications, provide SMS messaging services, hosting, analytics, security, and other business operations under contracts requiring them to protect it, and when required by law.

We do not share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain information as long as necessary for the purposes described above or as required by law. Retention rules for PHI are governed by health privacy laws and our HIPAA Notice.

Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

Children's Privacy

Our site is not directed to children under 13. If you believe we have collected information from a child, please contact us and we will take appropriate steps.

Your Choices

• Opt out of non-essential cookies via your browser settings.
• Request, update, or delete certain information by contacting us.
• Opt out of SMS communications at any time by replying STOP to a text message from us.

State Privacy Rights

If your state has consumer privacy laws (e.g., CA, CO, CT, VA), you may have rights to access, delete, or opt out of certain processing. To exercise these rights, contact us using the details below.

Contact Us

Questions about this Privacy Policy? Call us at (888) 918-2075 or use our Contact Us page.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date.