Telehealth Consent

Version: 1.0 | Effective: Upon publication by MDHC

This document is a working operational draft for MDHC. It should be reviewed by qualified healthcare counsel before final publication or use with patients.

Consent to Telehealth Services

The patient consents to receive healthcare services through telehealth when clinically appropriate. Telehealth may include video, audio, secure messaging, remote communication, or other technology-supported interactions.

Limitations of Telehealth

Telehealth is not appropriate for all medical concerns. Some conditions require in-person evaluation, diagnostic testing, urgent care, emergency department evaluation, or calling 911.

Location at Time of Service

The patient agrees to disclose their physical location at the time of each telehealth encounter. Telehealth services are available only where MDHC providers are properly licensed or otherwise legally permitted to provide care.

Privacy and Security

MDHC uses reasonable safeguards to protect privacy during telehealth services. As with any electronic communication, there are potential risks including technical failure, unauthorized access, or privacy limitations in the patient's environment.

Emergency Care

Telehealth is not a substitute for emergency medical care. In an emergency, the patient should call 911 or go to the nearest emergency department.

Right to Decline Telehealth

The patient may decline telehealth services and request an alternative care option when available. MDHC may also determine that telehealth is not clinically appropriate and recommend another care setting.

By enrolling or continuing membership, the patient/member acknowledges review of the applicable MDHC policies, agreements, and consents presented during enrollment.